Talking Insights

The Science of Joy in the Workplace

ESOMAR Season 4 Episode 32

In this episode of Talking Insights, host António Almeida meet with Chelsea Gibbons, VP of Research Strategy at Sago, to explore a study on workplace happiness through technology. The conversation delves into how facial coding and micro-expression analysis were used to measure joy among users of a content management system across different cultures. 

They discuss the implications of AI in research, participant experiences, and the importance of listening to customer feedback for improving workplace technology.


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